Refunds and returns

Cancellations, refunds and returns

Can I cancel my order?

We're sorry to hear you want to cancel your order. Luckily, for most products, you have 28 days from the date of purchase to notify Edge Clothing if you wish to cancel before your order has been processed. The following options are available for you to do this:

Email orders@edgeclothing.co.uk and provide your name, order number and reason for cancelling;
Visit our 'Contact' page and complete the form. Please ensure all required fields are completed, along with your order number, school or club name and reason for cancelling;
Alternatively, you can call Edge Clothing's Scarborough-based team on 01723 585 837.

How do I return a product and arrange a refund or exchange?

All our garments are carefully sourced to ensure superior quality and durability for our customers. Goods that are personalised to your specific requirements are non-refundable, unless the garment itself is faulty. Edge Clothing does not offer refunds or exchanges on personalised goods due to a change of mind or where any personalisation has been supplied, misspelled, at the point of sale as all our garments are created to order.

If you believe your item has a manufacturing fault, then we may be able to offer alternative such as a replacement. If we are unable to do this then we will refund the item in full on receipt of it being returned.